Please feel free to send us any comments or questions you may have. We'd love to hear from you!
We hope this information will answer any questions you may have about our site. We'd like you to feel very comfortable with us and want you to feel at ease when shopping, just as you would at your local mall.
Please browse through the below information and let us know if you have any comments or questions.
All transactions are handled with industry-standard SSL encryption. What does this mean? You can feel confident that your credit card information is protected by our secure server.HOW TO ORDER
Simply click on the item you want, select the design, and click on ORDER. The instructions are quick and easy to follow. It's all SECURE. We get your order immediately. We email your order confirmation. Ship it. Charge your card. Any questions or problems, please email, call or fax us!!
In addition to online ordering, credit card holders may order by telephone or fax.
For fast personal service:
Call 1-844-966-4181 (toll free) or fax 1-844-982-4752 (toll free)
M-F 8am-4pm Hawaiian time (that's 11am-7 pm PST or 2pm-10pm EST)
Orders may also be mailed to:
ALOHA KINE PO Box 4310, Hilo, HI 96720
When ordering by mail, please do not send cash or stamps.FOREIGN ORDERS
: Please email us directly to place your order. Shipping charges will apply.TAX
4.712% tax (Oahu only) or 4.1667% tax will be added to all orders shipped within Hawaii. There is no tax added for out-of-state orders.
Most orders ship within 2-3 business days by USPS first class or priority mail. In the event there is a delay, we will contact you and let you know the expected date of shipment.CUSTOMER SATISFACTION
We'd like you to know that we value each customer, whether you're ordering a single item for yourself or hundreds for a commercial account. CUSTOMER SATISFACTION is our top priority. This means top quality at a reasonable price and prompt service!REFUNDS, RETURNS, AND CANCELLATION POLICIES
All items carry a 30-day money-back guarantee, as long as the item has not been misused. We stand behind the quality of our products and guarantee that you'll love your new ALOHA KINE selection! But if for some reason our product does not meet your expectations, you may return it for a full refund or replacement. All returns must be prepaid and insured by customer. We will cover shipping cost of replacement product due to manufacture defect. All other replacement shipping costs are customer's responsibility. Orders refused at delivery will be assessed our shipping costs and a 25% restocking fee.
All arrangements for returns must be done within 30 days of delivery. Please email, call or fax us to arrange for replacement or refund.QUESTIONS
Please feel free to contact us:
1-844-966-4181 phone Mon-Fri 8am-4pm HST
or email us at firstname.lastname@example.org
We're happy to help!